Gregory Hink

Review of Millbrook Tack and Trailer

I walked in, was not greeted. They answered a ques...

I walked in, was not greeted. They answered a question I asked but offered no other help. Loitered in several areas, no one asked if they could help me find anything or assist in any way.
The people working that day were neither courteous or professional. Nice people are naturally curteous, professional people are trained to be nice. I found neither example working that day.
One thing for sure and 2 things for certain:
Sure thing: I'll never stop to visit that store again.
2 Certain things: 1) they'll never see one red cent of mine and 2) I will advise anyone I know NOT to shop there.

One last thing, I'd advise the owner(s)/management team to consider customer service training for it's employee's.
Being knowledgeable about your craft(subject matter expert) doesn't take the place of customer service.
As the old saying goes "No one cares how much you know, till they know how much you care." By the way, I had 2 pockets full of cash and I was willing to spend it!
That's all