If you call in, don't leave a message, they won't ...

If you call in, don't leave a message, they won't get back with you. I called in 3 times (during business hours), left 2 messages and they never got back. Then I called in the following day and was told there would be a $289 fee for 'emergency service' that would be only $199 if I waited 1 day and $99 if I waited 2 days. When I pointed out that I had left messages the prior day and thought that waiting until the next day I should only be charged $99, they said there was nothing they could do. Very poor customer service. I'm going elsewhere where they won't gouge me over $100.