Michael Malinsky

Review of Hilton Virginia Beach Oceanfro...

Overall a good experience. The staff (too many of ...

Overall a good experience. The staff (too many of which I had to meet - more on that later) we're all friendly and provided great service. The room was ok, but we needed to ask housekeeping to come vacuum the floor as there was still debris on it when we arrived. The deadbolt on the door wouldn't laugh because the door was apparently not square with the frame. Hotel staff was prompt when we called and used a prybar to fix it. That lasted for about a day, so now I need to list it on the door to get the deadbolt to slide into the doorframe. The sliding door lock also did not engage and actually broke. This was also due to the door not being square with the frame. Again, staff came promptly to repair the door, but this in took a while since they had to go find spare parts. The Keurig lid was not latching shut to brew coffee. Again, this was promptly taken care of. Finally, it appears that someone left a set of dentures on the nightstand, which left a permanent mark. That's just kind of creepy. Again, overall the hotel was good and none of this caused our vacation to be a bad experience, but I wish the things noted above would have been addressed before we checked in. I know they are trying to turn rooms quickly, but it was a but of a disappointment from what I expected from Hilton and I would still recommend this hotel over others we have stayed in at Virgina Beach.