Michelle Mathews

Review of City Utilities of Springfield

Wow, I can't believe the way they treat their cust...

Wow, I can't believe the way they treat their customers!! We paid last months utility bill like we do every month and for some reason they said that they did not receive the check and that now we need to pay last month and this month. We explained to them that they in fact cashed the check because on the bank statement it says they did and has their stamp. Then, they go on to say that we need to add everyone in the house that's 18 or older on the account or they will shut off our electricity???? It's outrageous, this company is a straight up monoply. If you don't do what they say then they will shut you down!! We have been responsible customer of theirs for a long time, always paid on time. After the way they treated us we wish we could go through someone else but we can't! They need to respect their customer's!!!!!!