Kathy Stidham

Review of Liberty Mutual Group - Boston

LIBERTY MUTUAL IS GUILTY OF FALSE ADVERTISING. I'...

LIBERTY MUTUAL IS GUILTY OF FALSE ADVERTISING. I'M SURE ALL OF YOU HAVE SEEN THEIR ADS ON NATIONAL TV REGARDING AUTO INSURANCE AND "FIRST TIME ACCIDENT FORGIVENESS". THAT IS VERY FALSE AND VERY MISLEADING. I TOOK OUT MY AUTO POLICY WITH THEM IN MARCH, 2009. IN AUGUST, 2013, I HAD MY VERY FIRST FENDER BENDER, OR SHOULD I CALL IT A FENDER BUMP BECAUSE YOU COULDN'T EVEN SEE ANY DAMAGE TO THE OTHER PERSON'S CAR BUT THE BODY SHOP CAME WITH $1200 WORTH OF DAMAGE. I JUST DON'T KNOW HOW. BUT THAT'S NOT THE POINT. LIBERTY MUTUAL PENALIZED ME AND WENT UP ON MY RATE $200 A YEAR FOR 3 YEARS. WHEN I ASKED THEM ABOUT THEIR "FIRST TIME ACCIDENT FORGIVENESS POLICY", DO YOU KNOW WHAT THEY TOLD ME?? GET READY, YOU WON'T BELIEVE IT. THEY TOLD ME THAT YOU HAVE TO BE WITH THEM FOR FIVE, YES, FIVE YEARS BEFORE THAT GOES INTO EFFECT AND I HAD BEEN WITH THEM 4 1/2 YEARS. IF I KNEW OF A WAY TO GET THEM IN TROUBLE FOR FALSE ADVERTISING, I WOULD DEFINITELY GO FOR IT.