Sunshine Dalzell

Review of Bonaventure Resort and Spa

I'm not sure how this establishment qualifies as a...

I'm not sure how this establishment qualifies as a 4 star hotel. I booked a room with a king sized bed. The room I was given in Building 4 wasn't properly cleaned after the previous guest. There was a used towel hanging on the door in the bathroom and a strand of hair on the toilet seat. I had to request a shower cap and a robe plus extra towels. There was a few questionable stains on the wall in the bathroom and the closet floor wasn't thoroughly vacuumed (there was visible trash on the floor near the wall). There was no fridge, no microwave, and no bottled water inside of the room. When I inquired about that I was told the rooms with king sized beds don't have refrigerators or microwaves (that's only reserved for the rooms with double beds) and they don't leave bottled water in the rooms but I can stop by the front desk to pick up some bottled water. The building that my room is situated in is about a 5 minute drive from the hotel lobby plus it was about 10pm. When I asked if someone can bring the water to my room I was told that they did not have staff to accommodate that request. So I spent the night thirsty and unable to refrigerate my leftover food. The wifi didn't work. There was only 1 usb port in the room and it was located on the alarm clock that was not plugged in. Good luck charging your phone without a plug for the outlet. Aside from this, the layout of the room and the bathroom was nice and spacious. The bed was okay, at least the sheets appeared to be clean. I liked the marble tiled floor in the entryway but this doesn't make it a 4 star hotel. This was definitely less than a 4 star experience from my perspective. Hopefully this establishment will step their game up so that future patrons can have that 4 star quality experience .