Jocelyn Wan

Review of Parkway East Medical

Among so many good service and efficient hospitals...

Among so many good service and efficient hospitals like Raffles hotel in SG, I don't know how parkway east hospital competes with others. My hand was cut and bleeding when I walked in around 8:15pm 31st Mar 2016, 3-4 nurses at reception asking me to fill a form, nobody offered stop bleeding treatment after I fill the form but asked me to sit and queue, until I asked and one female nurse did it very unprofessionally, as she didn't apply pressure when she put dressing on the wound, I asked to do it again after I found its still bleeding. I waited around 50 mins together with normal flu patients, there is no fast access for A&E patients at all btw. I waited for my turn finally, but then the doctor was looking for nurse everywhere to prepare for operation, there is no process or preparation for an operation at all before patient's turn. After 4 stitches done, the receptionist took more than 5 mins but still didn't know how to operate credit card payment, while I was waiting for payment, another patient kept disturbing me and talking nonsense to me, I asked nurses to stop it but nobody came and stopped it, and I got my bill it's S$777.17, the service standard is obvious not equal to the price. I went back at 9pm on 2nd Apr to change dressing as nurse told me less ppl after 9pm, but when i reached I was told I have to wait an hour, so i went home and changed dressing myself, I don't even want to go back for RTO, and I want to suggest more ppl to avoid parkway hospital as its not a SG standard , the whole experience was so bad, no system, not organized/well trained staff, no efficiency, no caring, no privacy and protection to patient when patient was disturbed by ppl with mental problem... Seriously I don't know what to say besides my disappointments and bad luck of choosing it in the 1st place... don't go there if you are in A&E situation.