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Review of The Ritz-Carlton San Francisco

I would like to urge most of you looking for a goo...

I would like to urge most of you looking for a good solid 5 star hotel to reconsider from booking this hotel...it was a terrible mistake. I was urgently in need of a luxury hotel since Four Seasons was overbooked and tried the Ritz luxury suite. During my stay the following is a summary of the turmoil we had: toilet overflowed and had asked to use the toilet down the hall until the next day; asked to check out immediately in the morning as the pipes bursted to the dining area at 6 a.m.; internet was not reliable or almost non existent; food service was appalling and took nearly an hour to get a cup of coffee; the room smelled like bathrooms;the valet was very slow and also gave us the wrong set of car keys;the establishment is apparently going thru new management . I signed up for a week at the Ritz Carlton and found out AFTER the fact it was downgraded to a 4 star hotel. Try The inn above Tide if you want a nice relaxing hotel or the Four Seasons for a business hotel.