Called the customer care hotline on Friday morning...

Called the customer care hotline on Friday morning, made an appointment for Saturday morning to fix something in the house, and it was confirmed. Saturday morning, I made a follow up call (after the appointment slot had passed) and despite STILL having the request made, the team 'was fully booked' for the day. Couldn't come and only Sunday is possible!

Such an incompetent company and useless maintenance request system! I don't blame the overworked team, but the management. Don't bother calling ServeU for maintenance issues!