Julia Drielsma

Review of Calgary BMW

Horrible. I went to BMW on Crowfoot in the NW ear...

Horrible. I went to BMW on Crowfoot in the NW early 2012. The Sales Manager sold me a used X5 for one price, and then after the car was serviced, said he has to add on $1,000.00- not a big deal, just very unprofessional. I never ended up buying the car because of how this situation was handled. The Salesperson was very nice apologizing profusely for how the situation was handled by Management, but I couldn't bring myself to give them any business.

A year later, I went to BMW in the SE (same Sales Manager) but different employee. I gave the sales person a check who promised me it would not be cashed, but it was cashed the next day. The check I put for a deposit was only supposed to "hold the car" and was promised not to be cashed. Because my husband and I have many accounts- primarily in higher interest savings accounts, we had three checks bounce! Very frustrating for someone who has an A+ credit rating.

I told the salesperson this deal was conditional on my husbands opinion. When I called the next day and told them we were buying from the US, the Sales Manager said it was a firm deal (even though the salesperson knew it was conditional).

I have since decided to buy my X5 from Canada and it will not be from Calgary BMW. These situations left such a bad taste in my mouth, that I will drive to Edmonton before I ever give BMW Calgary any business.

PS- employees are compensated purely on commission. NO Salary. Found out from someone that quit BMW. As if BMW doesn't make enough money to pay their sales team fair and hourly wages? One star out of five is far too many for BMW Calgary/ Crowfoot.