Denton Stotler

Review of Hagerstown Ford

My experience with the salesman wasn't unpleasant ...

My experience with the salesman wasn't unpleasant his name was Andy Brewer. Then the used car manager. I called in with an issue talking to Tyler (who needed me to fill out paperwork not done properly by the salesman whom doesn't work there anymore) I specifically asked him to put me over to the used car salesman after telling him my issue. My issue bought a 2001 f250 diesel not perfect by no means and I understood it was older with only 137*** miles. When I bought it originally it listed for 10k after the back and forth between me and then we came to an agreement on a price. I bought the truck "as is" yes I understand that. Then after less than 1000 miles and 1.5 weeks truck breaks down. I call Tyler back and he tells me what he needs from me I'm yes a little heated due the circumstances and ask for used sales manager. Well Bob picks up and says he's 'walking the lot" he took down the info and said he would return my call. Today is 5 days later technically 4 because of a Sunday in the mix and still waiting. I assume this is how all business is handled by the dealership. I've bought plenty of vehicles before and this is my first time having this issue of a truck not lasting more than 1000 miles. I was merely calling asking if anything could be done due to the sudden issue got the nope as is speech. Mind you I've not made one payment yet on this thing. I was just trying to ask if even labor would be covered due to the sudden circumstances. Nevertheless if your looking for customer service take heed of this long but detailed information and shop wisely.