The absolute worst customer service experience. Tu...

The absolute worst customer service experience. Turn around response for a service call is so slow. Not to mention the replacement parts they send: they're short-changing us with after market parts (particularly the rollers) that are not up to standard to Xerox machines, causing color & consistency problems. Last but certainly not the least is the fine print on contract: we clearly state that we're a re-seller. Yet they continue to charge us tax!!! Beware!!