matthew miede

Review of W Austin Hotel

The entire staff was outwardly friendly, overtly h...

The entire staff was outwardly friendly, overtly helpful and made the stay incredible. Really, no bad marks, but I d like to bring special attention to the bar manager Jesse who was an incredible host multiple nights to our group. Also, Mary at the front desk constantly went above and beyond, yet did so with ease and every bit a reminder it was no problem at all . I haven t seen collective service at this high a level, maybe ever. Whoever hired and trains this staff needs to be applauded as well.