Michael Gambone Review of Kipling
I had a minor problem with iTunes and my MacBook P...
I had a minor problem with iTunes and my MacBook Pro and Geek Squad fixed me right up. The staff were efficient, friendly and very well organized and quickly got my problem diagnosed. The Apple Solutions Consultant Clarence Law III was especially helpful doing this. He was literally on his way out and stopped to help me with my problem. His expertise was evident as he very quickly solved the issue and showed me the solution. The staff further enhanced the experience by connecting my laptop to their ethernet so my download would be completed. The whole experience was fast, and left me with exactly what I needed. The Geek Squad member even tore up the work order I filled out and left me with no charge. I understand this is a rare event but I really appreciate the dedication of a store to a customer who recently bought a computer from them. I would definitely use Geek Squad and shop at Best Buy again. Thanks again!
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