a vonhindenburg

Review of Alexian Brothers Medical Cente...

My grandmother was in for an endoscopy yesterday a...

My grandmother was in for an endoscopy yesterday and it was horrible. We were there from 9:50am to 5:30pm. Her surgery was supposed to happen at 11:00am or 11:30am, but she didn t go back for it until 1:30pm. Then, after I was told that the doctor would come to talk to me after her procedure (she had two separate ones) he never came. It wasn t until 5:00pm, and talking to four separate nurses(no one knew where she was and blatantly ignored me) someone told me she was in the bathroom and would be ready to go. When I got back to see her she was NOT okay. She said when she asked to use the restroom that a nurse told her, I can t deal with you right now , and threw a diaper at her. Talk about ABSOLUTELY UNACCEPTABLE. None of the nurses I dealt with after her surgery were please take. I get that it s late and you e been there all day, but you need to be nice, kind, and helpful to your patients. That s the whole point of you being there and being a nurse. To TAKE CARE OF PEOPLE, not brush them off and be an awful human being. I ve had many issues with this hospital and their staff before being completely rude to me and my family. I ve talk to other people too and they HATE going here. I know I would rather die in an ambulance on my way to Northwest Community Hospital or Lutheran General than be taken to Alexian Brothers or their sister hospital St. Alexius. I m completely appalled at the treatment here. If you can avoid it or switch hospitals, DO IT PLEASE!