Very disappointed with this hotel. We booked a tri...

Very disappointed with this hotel. We booked a trip checking in there 31st and leaving 3rd. Because of the new year celebration, the whole time square was blocked by huge amount of police that we not aware of till we get there. We tried to get around the police and they keep telling us we need to walk 10 more blocks. The weather that day is extremely cold and freezing. our flight arrived at 12:30 am. We didn't not arrive hotel till 2 am. My parents were carrying our huge luggages and we almost begging cops to let us in. For my parents who came to US as their first time, it is a very bad impression of new york. The hotel really should let us know that the entire time square was blocked!!!!! My mom ended up crying on the street. We finally get a tricycle person to talk to cops and letted us in. And, that took us 105 dollars!!! The hotel really should let us know this ahead of our trip, but they didn't.
After we went inside the hotel, from priceline, we booked a two queen bed, however, once we in the room, there is only one king bed. I ended up sleeping on the roller bed the whole time which hurts my back a lot. Never will book any hotel around that area!!!! This hotel is so horrible, did not worth a 4 star!!!!!!!