AMAR SINGH

Review of BMW Toronto

Any good good rating on here must be form the owne...

Any good good rating on here must be form the owners or employees!!!
This place is a joke....When u spend Premium dollars on a vehicle u expect premium service.
They are the most pleasant people when they wanna sell u a vehicle...but once they have your money the after sales service stops.

I bought a 5 series bmw which was a certifies series. When i purchased the vehicle the salesperson told me that this is an extension of the manufactures warranty to 6 years or 160k
I paid approx 4-6 thousand more for this car compared to other vehicles without the extended warranty....all for piece of mind (which i never received)

The service department is a joke they will ask you on the phone exactly whats wrong with the car and it sounds like they are typing it into their system and then after 2weeks of actually getting ur appointment you have to go over everything again because they cant seem to find the notes.
They will also arrange a courtesy vehicle for you but will charge you a 25Fee (can u say nickle and dime)
Ive never had a dealer charge me for a loaner....and ive purchased many vechicles in my life from many different manufactures...this place is giving BMW a bad name

Every single time this car has gone in with problems they will always try to charge you $164 diagnostic fee if they cant find a problem...on my last visit i told them the car has a weak battery and i don't want to have any problem with the cold weather approaching.
not only did they not replace the battery they charged 1hour ($164) for telling me my battery was weak.
i was fuming mad and called Bmw canada...they said this is an independent dealership and theres nothing they could do for me (what a joke)
How can they justify 1 hour labour to check a weak battery.....i already told them it was weak.
! asked them to give me a detailed report of what the technician did (they refused)
Candian tire doesn't even charge to do battery checks lol

If u want to be treated like sh t then take your vechicle to Bmw Toronto!!!