T

Tomorrow's Forests
Review of Hilton Reading

3 years ago

Awful experience... highly suggest the front desk ...

Awful experience... highly suggest the front desk staff go in for some re-training on customer service skills and communication. Very unhelpful.
It was a battle to get checked in with extremely poor communication skills.
Ordered room service, brought up the wrong order which was also cold. No interest from the front desk other than, "I'll have to look into it"
Not up to the usual Hilton standards.. will not be using this location again for myself or our staff members.

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