Took forever to book the room to make reservations...

Took forever to book the room to make reservations heard laughing in the background and was placed on hold one to many times. Bar tender named Alex a female blonde hair with attitude felt she didn't need to serve us properly. I'm upset and wish I went down the street to a better hotel. My friend had to prove who he was because he shaved his facial hair. Clearly he was of age but had security involved. After being accused of being a minor to there embarrassment we proved otherwise. If I could have left negative feedback I would have bc one star is one to much.