Very disappointed we woke up to ROACHES in our ba...

Very disappointed we woke up to ROACHES in our bathroom and when I address this issue when checking off I was told they would comp the room. I check my bill when I got home only to find a 20 dollars was taken off. I have pictures as well as videos.. I spoke with Cody she was very disrespectful and defensive about this issue. And know help. I call the next morning to address this issue and and was told there short handed in management someone will call me back.