Having stayed at the Drake before Hilton bought th...

Having stayed at the Drake before Hilton bought the property, it s a shame what they ve done to this classic CHICAGO hotel. We arrived Friday night and there were no blankets for the sofa bed. It took 4 calls and over an hour to get a blanket for my kids. On Sunday evening we called to get bath towels because the housekeepers didn t leave any. We were told that they had no one on staff to deliver them until 9 am, almost 2 hours later. Amazing. And the room was falling apart. Peeking wallpaper, cracked and flaking ceiling plaster, and a hole in the wall where a mini fridge had been removed. FYI, I am a Hilton Diamond member, so I doubt your experience will be any better, especially in terms of service. Shameful.