Overall a mixed experience. My very first visit wi...

Overall a mixed experience. My very first visit with this dentistry was slightly disappointing. My hygienist, the only male one at this dentistry, was nice and courteous. However, he dropped one of my two retainers. I brought them in because one will need replacement soon as I grind my teeth and it had holes in it. I heard it fall to the floor and saw/heard how he moved his foot to slide it away. I turned to point something out on my retainer but the one in question was not in the box he was holding. I asked Oh, where is the retainer? Did you already put it in the cleaning solution? and he said yes. He could have just apologized for dropping the retainer but chose to lie to me. I honestly didn t know what to say as I don t like confrontation but I was fuming internally. Of course I saw out of the corner of my eye how he picked it up swiftly. It s a big disadvantage that the patient doesn t see what is going on behind the chair. I feel very vulnerable at the dentist so I need to trust the person working on me. Integrity is very important and he did not have any. Skills wise, he was very gentle and did a good job with the cleaning. I really liked Dr. Badri. She seemed knowledgeable and was very nice. I m still debating if I want to take my business there as I will need extensive work done on my teeth. I would for sure request a new hygienist.