T C

Review of Pacific BMW

I'll try to make it short. i went in to take a loo...

I'll try to make it short. i went in to take a look at a car and absolutely love it. i was able to test drove and checked all the features... this was a pre-owned certified BMW btw. during the conversation with the salesman, i was told that pre-owned certified warranty apply, and that i would get 2 additional years and that maintenance carried over as well (i'm sure he and rest of the team there would disagree with that, but hey i'm just a nobody, right?).

so we discussed financing (salesman assured me i would get the best rate because of my credit score) and the price and i agree to buy the car... so i waited about 30 minutes and finally was led to see the finance guy. He started out by going over all the title and registration and state required paperwork...and then a BIG SHOCKER.

He told me that the car would only carry 1 additional year warranty since it only has 10k miles on it.......ok. so this is NOT what i was told, but then i thought it was such a new car so i continued on...

then, he told me maintenance doesnt carry over and offer to extend that maintenance for additional fee (NOT a small amount).

at this point, i had to disagree- and i said i wouldnt want to continue this sale... he asked his director to come in- and we spent like 40 minutes talking about how this is all of maintenance option and that he had to go over with me- while kept ignoring my concern that why i was told one thing and now i have to pay a bulk sum to get the plan that I thought i would get- which the salesman assured me that i would get...

finally, the director agreed to offered a discount on the maintenance extension, but i told him that i agree to buy this car under the understanding that i would pay this exact amount (+ tax..title..etc), and now i have to pay extra....

i was really uncomfortable with this and said i can't go through with it as much as i love this car.

the director (finance director) then told me he would go talk to the sale manager.. and after 5 minutes he came back and said he couldnt do it...

so i walked out.. and none of them try to stop me.

at that point, we only had the contract to sign, but the sale blundered because they were misleading me and try to get me to pay extra for something i already thought was included.. i'm not good with that..

also, keep in mind, during my 5 hours at the store, the sale manager NEVER come to see or talk to me. NOT ONCE. I don't even know what he looks like.

a big fail. will not visit this store again no matter how good the sale it is.

ps. also, the great financing option that i was told that i could get was no different than other BMW dealers (and I told him what rate i get at the other dealers)...so there.