This company is very incompetent and does not foll...

This company is very incompetent and does not follow through. Nan McKay is a third party that specializes in working with housing authoritiesto process client paperwork/ accounting. I m a current tenant in California who has subsidized housing aka Housing Choice Voucher recipient. As a participant in the program you have what is called an Annual Renewal due every year. I submitted my documents ( income verifications) along with the housing authority forms in October 2020, and I have yet received an update on any( rental increases/ decreases or changes by U.S mail.) It s been over 5 months since they received my paperwork for processing. I have called them over 30 times since December 2020 to follow up. They re call center is a complete joke!! The hold times are crazy, and when you do finally get through to them, all they do is create call back tickets, and no one ever calls you back. They re lack of communication is pitiful. Some changes need to take effect with this unprofessional company.