A

The service itself was fantastic. Very efficient ...

The service itself was fantastic. Very efficient and friendly, and the shuttle service was a lifesaver. That being said, I was charged $130 JUST to run a diagnostic on my vehicle to determine what was wrong with the vehicle. This is an OBSCENE amount of money to hook up a vehicle to a computer and press a few buttons. Had I been told this over the phone when I called to schedule service I would have found another option. I could have taken my vehicle to O'Reilly's and had the same thing done for free then brought my vehicle to you to have the repairs done. I understand you have to make money, and it would make sense to charge a fee to someone if they had the diagnostic run then chose to not do any repairs, or decided to take their vehicle elsewhere for the repairs, but for someone who has the repairs done at your facility I feel the diagnostic fee should be waved, or at the very least, significantly discounted. What makes it even worse is the fact that I purchased the vehicle from Uftring. If you want to keep your customers you need to stop price gouging for things like this and be a bit more reasonable in your pricing of certain services.

Comments:

No comments