I ordered the Samsung Galaxy note 10 plus a black ...

I ordered the Samsung Galaxy note 10 plus a black coloured but yet they sent me a grey one instead and when I complained they should know that's the one you ordered but I know for a fact I ordered up like 1 go on Samsung I've been all dream stuff from you for a long time it's pretty unprofessional to be honestand I'm a loyal Samsung customer may be old move Apple instead pretty disappointed and there won't even fix it