Service: They scratch your car and treat you rude....

Service: They scratch your car and treat you rude. This was my first time at toyota sunnyvale. I went in for 30k mile service. Ivonne was assigned to me as adviser. The following went wrong.

1. Promised it ll be ready 2 hours. Took more than 6 hours.
2. Car came with a scratch. When I asked about this, I was treated with blunt answers with no explanation or solution.
3. Tried to charge me $630. Changed it to $479 after I showed the estimate paper from morning.

Beware of the below points too.
1. Get the Toyota care first thing. Toyota care costs $459 and it covers all the recommended services for upto 45k miles (includes 4 regular services). Toyota Sunnyvale will try to charge you $650 for just this $30k service. They'll try to scare you how Toyota plan doesn't cover 'recommended ' services.
2. Their shuttle service is a joke. Don't count on them if you have to get back to work on time. I had been waiting more than an hour. The cashier told me they have only one driver. Each time he takes about 4-5 people and it takes about 1.5 to 2 hours for him to return.

Update: they have fixed the scratch since then. So, increasing it to two stars.