Ordered Item on April 19th ---Waited and checked t...

Ordered Item on April 19th ---Waited and checked tracking. called the 800 #
I was told to just wait. It is now May 4 my item has been at a sorting facility
now since April 27th. They (ereplacementparts) do not answer the phone and when they do, it is someone in Nova Scotia, that has no info other than, what I can see. Also no resolution. I have sent an email to the company( only way, as they do not answer the phone today. ) I started calling at 8 a.m. est. As of today 5/4 no one has responded or answered the phone.
The other trick is you have to press 1 to talk to anybody because pressing 2 gets you a message about doing everything online. LOL
The worst part- Homedepot has the item I was trying to patronize a smaller business--Learned a good lesson.