Ashley HomeStore keeps sending me surveys that the...

Ashley HomeStore keeps sending me surveys that they apparently don't bother to read (I've filled it out multiple times with no follow up), so I'll post it here in hopes they will actually read it.
In May 2017 we ordered a love seat and couch (with no console). We spent a LOT of time with the salesman finding the right couch without a console and triple checked the paperwork to make sure it didn't have a console. He said the order would take 2 months, so we could expect it in July. It arrived almost on time, so we picked it up and drove it 250 miles. While taking the furniture off of the trailer we noticed the couch seemed a little "short". After removing the plastic we realized it had a console. We called Ashley HomeStore, they told us it shouldn't have a console so we took a picture to prove it to them. They wanted us to bring it back (over 250 miles), but we agreed to leave it there and do an exchange when the new one came in. At this point we got to wait another 2 months for the correct one to be built and then had to take a day off of work to drive 500 miles (250 there and 250 back) so the correct one could be delivered. During this entire process, not once did Ashley HomeStore apologize for their error or try to make it right by taking money off or offering some other form of compensation. Mistakes happen, own it, make it right and keep your customers happy! It's unlikely that we will be doing business with them again.