Elizabeth Brix

Review of Trump Soho Hotel

Lovely property in a great location. We booked thr...

Lovely property in a great location. We booked through Expedia to use Expedia points then found out that the hotel would charge us $75 for a roll away for our son. (We reserved accommodations for 3 from the start) We were offered the option to "upgrade" to a room with a sofa bed for an additional $125. We opted for the upgrade and the room was clean and comfortable. We checked out paying for the additional upgrade. Several days later, charges came through on my credit card for another $70 and an additional $216. When calling to resolve I was told I needed to contact accounting who only work 9-5 Monday through Friday. What a hassle! What could have been a 5 star stay is now a 3 at best due to the time I'll need to take to remove the erroneous charges. Poorly done, Trump Soho.