Horrible nightmare at PIH emergency room the eveni...

Horrible nightmare at PIH emergency room the evening of Monday, March 9th. I took my 78 year old mother (who has a lung decease) into the emergency room with a chronic cough due to an infection. She also had an irregular heart rate. After 6 hours she was finaly seen by a doctor in the emergency room, and admitted to the hospital. Some of the PIH emergency room attendees and nurses provided poor customer service. They have forgotten that the patients are the clients and just don't have compassion for the sick. PIH Emergency Room system is Broken!