David Morton

Review of Baltimore Washington Medical C...

While the doctors themselves are quite good, their...

While the doctors themselves are quite good, their intake in the emergency room leaves much to be desired. Although it can be expected to wait for a long period of time depending on triage and availability of space, it is entirely unnecessary and unprofessional to have the intake receptionists making fun of the customer's concerns and their confusion and disappointment in the process. During our wait (which was over three hours for a child's broken arm), I overheard no less than three separate occasions when the receptionists stepped to the back behind their desk area to talk about the patients and those with them. Even if it was a single one out of the group, the others allowing it to happen is just as bad. They can be heard from the waiting area, which makes an already difficult situation for some patients worse as they sit and listen to the guffaws of the receptionists in the back room. Be professional, grow up, and take more pride in your work... It may even help your emergency room streamline some glaring issues in the entire process. Incredibly disappointed in this location... If you have the ability, go elsewhere... You'll likely spend less time waiting and less time being ridiculed for doing so.