Omar D. Sanchez

Review of Thermal concepts

I won't use this company in the future or recommen...

I won't use this company in the future or recommend it to anyone. I paid almost $300 for an emergency call on a Sunday, then took them almost 2 days to provide an estimate. They don't follow up. They promise you status update calls that I never received. If I don't call, they wouldn't had informed anything. I called early on Wednesday and I was promised my AC would be fix by the end of the day. At 4:00pm I had to call again to be told a bunch of silly excuses and my AC won't get repaired until Thursday. C'mon, it is Miami and it's 90F inside my apartment. Your sense of urgency and customer service is nonexistent. Mr. Rick Maurer your company dropped the ball big time, and Mr. Phil London not replying emails is a good example of your company culture.

Service: Repair AC