This facility is spotlessly maintained. The servi...

This facility is spotlessly maintained. The service rep was very personable. However, ... the latch on the hatchback was jammed in the closed position with the hatch not locked down. The tech was able to agree w/me that the hatch wouldn't lock then recommended replacing the latch at a cost of several hours w/o my car and $500+ for the work. I took my car to my mechanic who unscrewed the bolts holding the latch in, looked it over, did a minor push/pull lever action, and latch works. 15 minutes/$50. Toyota's tech was only able to say something was wrong. He was unable, or unwilling, to get his hands dirty. "Let's just put a new part in." seems to be the attitude. Fine if you don't have a great mechanic, or you have lots of discretionary funds.