We have been loyal Lexware users for 20 years now....

We have been loyal Lexware users for 20 years now. However, with the latest updates and the switch to 16% VAT, Lexware has failed across the board.

The update did not take over our database properly. After the update, our data can no longer be accessed. A restore from a previously carried out data backup brings the same result. With the error message "An error occurred while copying the sample booking templates" (whatever that is ... this question could not even be answered by the support), the system administration can no longer be accessed.

We have been trying to get help via support since 09.09.2020. Apart from reinstalling the software, there was no constructive advice here either. The reinstallation led to the same error message and we still have no access to our data.

We have written to support several times in the last few weeks - the status remains "in progress". We do not receive a reply to our emails. Obviously Lexware is trying to sit out the problem.

Since we'll probably have to re-enter everything anyway, switching to Datev is becoming increasingly interesting.

It's a shame that Lexware leaves its customers out in the rain. We have huge data loss problems.

Amendment dated October 27, 2020
After 6 weeks we finally got support from the support. The data backup has been repaired and can now be used again. Accordingly, the rating can be changed from 1 to 3 stars.