I installed Harvey windows on the front sun porch ...

I installed Harvey windows on the front sun porch of my home and they are beautiful. After about 16 years of service (direct sun, beating weather), one of the windows developed a crack in the seal.

I contacted Harvey and spoke with one of their customer service people (Ryan Gero). I found their customer service to be every bit as good as the windows. They replaced the defective sash at a greatly reduced price (even though the windows were 16 years old) and send me a perfect fit within three weeks.

My experience both using these windows over the long term, and with accessing their customer service department, has led me to believe that this is a first rate operation. I highly recommend this company - it makes good products and it stands behind them with excellent customer service.