Have used the service department twice with a new ...

Have used the service department twice with a new car we bought from them. First time I was 2nd in line when they opened and just was doing and oil change. 4 hours later my car was completed. Today my wife took it in with an appointment for an oil change and tire rotation. Over 2 and a 1/2 hours later the car was completed. Both of these jobs I do on my Ford Excursion at home without any lifts or special equipment and I am done in 30 minutes. Stay far far away from this place. When you ask for an update the service guys will just tell you that it is almost done even if it is not even started or has hours to be completed. DO NOT GO HERE EVER!