Sylvie Pierimarchi

Review of Monaco Telecom

Until now I was quite dissatisfied with the servic...

Until now I was quite dissatisfied with the services provided by Monaco Telecom, but I was far from imagining as much incompetence and lack of professionalism. Friday in the middle of the afternoon no more internet and only the basic channels were accessible to me while I have an expert bouquet. I call technical service to let them know about the problem. A young woman puts me on hold for a good quarter of an hour to tell me that she was sorry (I've been using this phrase for more than 10 years every time I call) and that I could go the next day at the store and request a loan router. I go to the shop the next day and surprise "exceptional closure". I call back Monday at the end of the morning and after 50 minutes of communication (more waiting than communication) a very polite young man informs me that my line was terminated and no one could explain to me how it could have happened. produce !!! It is lamentable and inadmissible !!!! He still managed to reactivate my internet line via webmail and I thank him.