After a 3 night stay with family it was time to ch...

After a 3 night stay with family it was time to checkout. The whole trip was excellent until checkout time. Around 10:30 the front desk called asking to settle an issue with the card used for the bill. However we had indicated at check in that we would be paying with a different method at checkout. We told front desk we would be down in a few after we finished cleaning up, packing etc. We came back from loading up our cars with some of our belongings and we re heading back to our room to grab purses to pay when we realized our room keys were no longer working. We went back down to the lobby to inform them and they said it was because of our billing mishap. Which is fine. Whatever, I understand, I get it. However, that s when the issues began. The security officer conducted the situation completely unprofessionally and even made a statement into his work mic they re going in for their belongings, I ll walk them down . The manner in which he handled the situation was in-dignifying especially in front of children. Making it seem like we were criminals. Escorting us down to lobby and WATCHING us to make sure we paid. He stayed there the whole time even after we finished paying. THEN he continued to follow me down to the elevator AFTER our balance had already been paid off. I have never felt more demoralized and targeted. The receptionist stated it was protocol and that people had walked out before and I understand that, however that does not mean you treat the rest of your guests in such a way. The security officer watched us the whole time and even after we paid. We were there with 10+ more family members. We would have no reason to walk out. It had already been established that there would be a different payment method at checkout and to leave our vacation feeling like we were criminals was a devastating end to such a great time. Will never stay at this hotel again.