andrew shelton

Review of Holiday Inn Express- Chicago/ ...

I have mixed feelings about our stay here. The roo...

I have mixed feelings about our stay here. The room was clean, the check in and check out process was easy, but accommodations for disabled people were not available. When I booked the room I mentioned my father was disabled and needed a room with easy access, but when we got there they didn't give us that. Since there was no wheelchair available, my disabled father had to slowly walk down the hall after check in and I ended up using a rolling desk chair in the room to bring him down for checkout. He couldn't maneuver in the restroom and there were not adequate hand bars to assist him on and off the toilet. I also noticed that the window was not shut all the way. When i tried to shut and lock it, I was unsuccessful; it was broken. I doubt we will be using a holiday inn again.