Shane

Review of Zywave

We just ended a 3 year contract and it was a night...

We just ended a 3 year contract and it was a nightmare. The content is decent, but they used the business contract (which is very specific and binding) to be completely inhibiting. The original salesman quit so they sent a new one that wanted to introduce himself . His follow up email was your agency is larger than it was when you signed the contract so we have to increase your rate. Or you can upgrade to this new product ($200) more a month and the finance department will forgive the rate increase. He gave us a week and said if you don t sign the upgraded contract we will increase the rate and you won t get the additional services. We pulled out the contract and we were within the agency size agreed to and all of the sudden finance was ok leaving our contract as is. Anything we tried to negotiate they would refer to the contract, no questions. Also, if you want to cancel at the end of your contract you have to give a 6 month notice or you re stuck. The product just isn t as practical as it s made out to be and they don t care if you re dissatisfied, it s in the contract. I would NOT recommend their services.