Natalie Robinson

Review of City Utilities of Springfield

I've personally had both fantastic as well as terr...

I've personally had both fantastic as well as terrible experiences with City Utilities of Springfield. It seems pretty hit and miss regarding whether your experience will be good or bad, but it'll be either fantastic or awful, no middle ground (hence the 3-star review). I really appreciate all the helpful experiences I've had with those employees that were assistive to me, but there are some there that seem their only job is to run people off! They have a problem admitting when they've been in error, but seem content to work with you if you don't have any prior issues with them. I think service would probably be better if the business were entirely privatized, and/or if there were another provider in town to force them into being customer-oriented or losing business.