Ariana Cox

Review of Westin New Orleans

Well, I had to change my review for this hotel. Wh...

Well, I had to change my review for this hotel. When I checked in, I was td the room with the double bed was 149 plus tax and the parking was an additional 37.99 plus tax or something pretty close to that. Well I ended up being charged over 241 dollars for the stay and was never given nor offered a receipt and being exhausted from traveling all day and sightseeing we just wanted to get settled in so we didn't think to ask either. The hotel started trying to charge my card for various other things at 3 am. Thankfully, my card declined the charges that I didn't authorize to my card that night and also the night after we checked out. I will be calling them when they are open to find out about the charges but since the charges were denied i doubt they'll do anything. We also noticed that our room didn't have the same amenities that my friend had who was staying across the hall. She had a robe, we didn't, she got little bottles of lavender essential oil we didn't and we paid same price. There is a refrigerator in the room but it is hidden in the dresser thing in the room they didn't tell us but we didn't ask either.