My girl friend has been eating here since she was ...

My girl friend has been eating here since she was a little girl. And loves their kids turkey burger. So one day we decided to order a meal for take out to eat in the comfort of our own house. During the phone order I went over how she liked her turkey burger 3 times just to make sure it was made correctly. The employee repeated the order perfectly. But when we got the food home and my girlfriend opened her burger there were no condiments at all on it. Granted I should have checked before walking out of the restaurant so I wasn t upset at anyone but myself at this point. But whet happens next is what got my blood boiling over on how my girlfriend was treated when she called the restaurant back to ask to have the burger comped. Alberto A shift lead or I prey not Manager Persisted to make every excuse in the world to why he couldn t put the cost of the burger back on to the card it was purchased with. But also shamed her for asking to have the cost put on to a gift card when she was trying to come up with Solutions to his inadequacy regarding the matter. Yes Alberto 7 dollars may not be a big deal to you. And the cost isn t the point here. The point is my girlfriend have a craving for a childhood favorite and was let down and then price shamed for asking for the cost to be replaced. Apparently Alberto has never heard about the golden rule when working in the service industry
The costumer is always right and failed to do his job as a shift lead or i prey not Manager Shame on you mister Alberto shame on you.