Chris Janashousky

Review of Sahara Chrysler Jeep Dodge Ram

I bought a fully loaded 2017 cherokee trailhawk ($...

I bought a fully loaded 2017 cherokee trailhawk ($41k). I loved my trailhawk but I noticed a couple issues 1st the doors would squeak and creak whenever I would start moving or stop the second thing was a wheel bearing was squealing at low speeds so I brought it to their aervice department to have it repaired and this is where my and many other peoples nightmare begun. I brought it in a few months after owning it and it spent a total of 5+ weeks in the dealership in the first year with them putting hundreds of miles on my new vehicle for 'testing'. I pointed out the wheel bearing and they confirmed that it was a squealing noise coming from the back but tried to convince me that it was the brakes to which I pointed out that applying the brakes doesn't change the noise so... They replaced the rear brakes which didn't fix the problem and shortly after my rear brakes seized up. They then said it was the axle so they replaced the left rear axle (which didn't fix the problem)...Then, the left rear axle came apart while I was driving down the road a day or two later with a loud bang and a jolt to the vehicle. They then proceeded to tighten all bolts under my vehicle and stripped some out which was pointed out on a later visit to fix the problems they caused. A mechanic took his time to come out to the waiting room and asked 'who has been working on your vehicle? Why wife replied 'why?' He said 'it is a mess under their with stripped bolts and tool marks from using the wrong tools'. She then told him that this dealership was the only one that ever touched the vehicle. He was amazed and let us take pictures while it was on the lift while he pointed out the things he was talking about. Now my alignment started going out with vibrating on the highway which they fixed and 3 months later the issue came back so they fixed it again and decided to spray paint the bolts to see if they are moving so they told me to come back in a month which I did and they said it passedbthe alignment test and gave me the service papers saying it passed. I knew it didn't so I requested the test results from the alignment machine which they reluctantly gave me and it said failed on the paper. The mechanic them came out and said ' sorry but we didn't have time to put it on the machine to adjust it only time to test it. I said that's fine but you dont have to lie to me and give me documents saying that it passed when it failed. I still have the contradicting papers too. I brought it back and told them that it is vibrating at highway speeds and they said that they road tested the vehicle and it was fine at highway speeds. The only problem is that theee is no highway within 2 or 3 miles and the odometer in and odometer out mileage showed that they only drove the vehicle 1 mile total. They then told me to make an appointment which Indid for 3 weeks later and my wife left work early to drop it off which she did at 10 am and I went to pick it up at 4 pm when I got off work. I went there and theybtold me that they did not have time to fix it so they wanted me to leave it there overnight I pointed out that I made an appointment and my wife needs a car they didn't proceeded to tell me that I could rent one and I calmly pointed out that this vehicle is here because these mechanics messed it up and I should not have to pay for a rental vehicle for damage that was caused by this dealership. I spoke to the new manager which acted arrogant and belligerent saying that now I have to pay for the alignment too. I told him that I had a letter from corporate which tells them to check the alignment and about the issues but he did not care he was telling me it won't be covered under warranty even though my vehicle at this point has 16,500 miles. At this point I just gave up and I contacted corporate and have been talking to attorneys around the city to file a lawsuit against this dealership because my $41k car was not a lemon originally this dealerships unqualified mechanics turned it into one. they found that the original problem was a wheel bearing