I ve been a customer at this hotel for the past fe...

I ve been a customer at this hotel for the past few years, however after this last experience I will no longer be! First when I arrived I was told a higher deposit then usual was required which I was apprehensive about but I allowed anyway. After I received my key, I walk into my room and it s full of dust and smells as though their was recent construction. I requested a new room and received it after a nice wait. Finally I request a 12pm checkout time which I never have a problem receiving but I was told I could only receive a 11:30 checkout at the latest. Then when I arrived at 11:30 to collect my luggage I was told I wasn t allowed in the room because I did not request a late checkout! This hotel is obviously on the decline and isn t interest in keeping loyal customers!