George Miller

Review of Hyatt Regency Jersey City

This hotel is poorly maintained and a bit run down...

This hotel is poorly maintained and a bit run down...

However, friendly front desk personnel. We always wanted a room on the river for the wonderful view of Manhattan and we were not disappointed with that, but upon entering the room we smelled old smoke and saw torn wallpaper on the wall. The emergency alarms went off within 15 minutes of our check in and continued for 20 minutes. Someone tried to make an announcement over the emergency announcement system but all we heard was buzzing and feedback - Doesn't seem to work too well. So I went downstairs and no one was moving so I thought I would head over to the bar and enjoy the view. The bar was not open which is somewhat understandable with the pandemic, but I had just come from another bar down the street. Hmmm, I don't get it. So, I walked over to the lounge area with the wonderful view of Manhattan and found a few scattered tables, toys on the ground and half emptied water bottles on some of the tables. Doesn't look too clean. Went back upstairs and wondered why I spent this money on a hotel that is so poorly maintained and run down. A bit sad as the view is great. Someone else should be managing this building perhaps.