Susanne Jones

Review of Solar Naturally

Do not deal with this company. They are extremely ...

Do not deal with this company. They are extremely incompetent. After cancelling contract within given time frame and phoning Synergy as instructed by Solar Naturally , we have continued to receive letters and phone calls regarding "our installation". Today I had Western Power arrive to convert power box. Luckily I was at home as he advised they would have done job and sent me the bill. He also told me this was the 6 house he had been to this week who had cancelled their contracts. Again phoned Solar Naturally to complain and get assurance I would not come home to find solar panels on my roof. Interestingly when I asked to speak to a manager, as this was my fourth phone call to them this week to confirm contract was cancelled, no manager took the call and the lovely receptionist was left to handle this complaint. Also funny how Solar Naturally doesn't take responsible for the stuff ups. They blame every other subcontractor.

4/9/19
Have recently had solar installed by another company at over 2/3 less than the price quoted by Solar Naturally. The service has been 100% better and have already seen our power bill halved and that was not even a full power bill with solar panels. Buyer beware and seriously consider if the 5 star ratings are legitimate