The park is fantastically beautiful, but the staff...

The park is fantastically beautiful, but the staff does not make a friendly impression and is not customer oriented. People in line stood in front of me (wheelchair) from Germany and wanted to buy a ticket, but had to do this via the website. After insisting, they finally got a ticket for a higher price. Not thinking along, not solution-oriented. I think the underlying cause is in management. Too bad ... nice park with cool monkeys.