I'm very torn about this hospital as I had both a ...

I'm very torn about this hospital as I had both a good and bad experience on the same day. I had to take my mother to Radiology for a 9:30am appointment. The lady at the desk doing our paperwork was extremely helpful with navigating mom's Medicare and explaining everything to us. Her barium swallow took less than 15 minutes and we left very happy. We had another appointment later that afternoon at an orthopedic place which led them to referring us back to the ER at Athens Regional.
My mother is disabled and mentally ill. She had a complete meltdown episode in the ER...literally screaming, crying hysterically, hitting the walls and ER doors with her cane! I was trying to calm her down and I noticed THREE employees who looked our way and did not offer to help in any way. I was honestly quite surprised that a person could show such an emotional and somewhat violent outburst in the ER waiting room and not ONE employee offered to help or call security or anything. I think they should have gotten her a psych eval immediately but I couldn't get anyone to even come over to us as I was trying to get the automatic doors open so she didn't break her cane or the glass! If it were not for the wonderful Radiology Dept this would have been a 1-star rating.